Terms and Conditions

Terms & Condition


Terms and Conditions for Lunicorns On-Demand Services


Welcome to Lunicorns On-Demand Services! These Terms and Conditions ("Terms") govern your use of our mobile application and services. By accessing or using our app, you agree to comply with these Terms. Please read them carefully before using our services.


1. Scope of Services


1.1 Lunicorns On-Demand Services ("Lunicorns") provides a platform connecting users ("Users") with service providers ("Providers") for on-demand services including, but not limited to, haircuts, plumbing, electrical works, acting drivers, and other services as offered on the app.


1.2 Users can request services through the app, and Providers can accept and fulfill these service requests based on availability and location.


2. User Responsibilities


2.1 By using our services, Users agree to provide accurate and complete information during registration and service booking.


2.2 Users are responsible for providing a safe and suitable environment for service provision, including access to necessary equipment and utilities.


2.3 Users must adhere to the agreed-upon service terms, including payment for services rendered.


3. Provider Obligations


3.1 Providers must maintain the necessary qualifications, licenses, and insurance coverage required to perform their respective services.


3.2 Providers agree to fulfill accepted service requests promptly and professionally, meeting industry standards and local regulations.


3.3 Providers are responsible for accurately reporting service completion and any issues encountered during service delivery.


4. Service Booking and Payments


4.1 Users can book services through the app by selecting the desired service, specifying requirements, and choosing a convenient time slot.


4.2 Service fees are calculated based on the type of service, duration, and additional factors as communicated on the app. Users agree to pay the specified fees for services rendered.


4.3 Payments are processed securely through the app using approved payment methods. Users may be required to provide payment information and authorize transactions.


5. Cancellations and Refunds


5.1 Users can cancel service requests according to the cancellation policy outlined in the app and these Terms.


5.2 Refunds for cancellations or unsatisfactory services are subject to our refund policy, which considers factors such as service completion, quality, and user feedback.


6. User Conduct


6.1 Users agree to use the app and services responsibly, refraining from illegal, abusive, or harmful activities that violate these Terms or applicable laws.


6.2 Users must respect the privacy and rights of Providers and other Users, refraining from harassment, discrimination, or inappropriate behavior.


7. Intellectual Property


7.1 The content, design, and intellectual property rights of the Lunicorns app and services are owned by Lunicorns or its licensors.


7.2 Users and Providers retain ownership of their respective content, such as user profiles, reviews, and service-related information submitted to the app.


8. Privacy and Data Protection


8.1 Lunicorns respects user privacy and complies with applicable data protection laws. Our Privacy Policy outlines how we collect, use, and protect user information.


8.2 Users consent to the collection and processing of their personal data as described in our Privacy Policy.


9. Limitation of Liability


9.1 Lunicorns strives to provide reliable and satisfactory services but does not guarantee the availability, accuracy, or quality of services provided by Providers.


9.2 Lunicorns shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services, including but not limited to service disruptions, loss of data, or financial losses.


10. Dispute Resolution


10.1 Any disputes or claims arising from these Terms or the use of our services shall be resolved through negotiation, mediation, or arbitration as per applicable laws and our dispute resolution process.


11. Changes to Terms


11.1 Lunicorns reserves the right to modify or update these Terms at any time. Users will be notified of significant changes, and continued use of our services constitutes acceptance of the revised Terms.


12. Contact Us


12.1 For inquiries, feedback, or assistance regarding these Terms or our services, please contact us at support@lunicorns.com.