Refund Policy for Lunicorns On-Demand Services

At Lunicorns, we strive to ensure customer satisfaction with our services. This refund policy outlines the terms and conditions regarding refunds for services booked through our platform.

1. Eligibility for Refunds

1.1 Users may be eligible for a refund under the following circumstances:

Service cancellation within the specified time frame as per our cancellation policy.

Non-fulfillment of services due to Provider unavailability or other valid reasons.

Unsatisfactory service quality as determined by Lunicorns based on user feedback and evaluation.

2. Refund Process

2.1 Users must request a refund through the Lunicorns app or contact our customer support team at support@lunicorns.com within 7 days from the service completion date or cancellation date, whichever is applicable.

2.2 Refund requests must include relevant details such as booking ID, reason for refund, and any supporting documentation or evidence.

2.3 Lunicorns will review refund requests and may request additional information or verification if necessary.

3. Refund Approval

3.1 Refunds are subject to approval based on the circumstances of the request and adherence to our refund policy.

3.2 Approved refunds will be processed within 7 days of approval and credited back to the original payment method used for the transaction.

4. Maximum Refund Period

4.1 Lunicorns aims to process maximum refunds to the customer account within 7 to 14 working days from the date of refund approval.

4.2 Delays in refund processing may occur due to factors such as bank processing times, payment method restrictions, or unforeseen circumstances beyond our control.

5. Refund Exceptions

5.1 Refunds may not be provided under the following circumstances:

User cancellation outside the specified time frame as per our cancellation policy.

Service completion as per the agreed-upon terms and user satisfaction.

Disputes or claims not in accordance with our Terms and Conditions.

6. Communication and Updates

6.1 Users will be notified of refund status updates through the Lunicorns app, email, or other communication channels provided during registration.

6.2 Lunicorns reserves the right to modify or update this refund policy as needed. Any significant changes will be communicated to users through appropriate channels.

7. Contact Us

For inquiries, assistance with refunds, or questions regarding our refund policy, please contact our customer support team at payments@lunicorns.com.