Help & Support

Welcome to Lunicorns. We are here to provide you with convenient access to various home services whenever you need them. Whether it's plumbing, electrical work, cleaning, or any other household task, we've got you covered. Below is a comprehensive guide to help you navigate through our app and get the support you need.

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 Table of Contents

1. Getting Started

   - Creating an Account

   - Logging In

   - Browsing Services

2. Booking a Service

   - Finding a Service Provider

   - Scheduling a Service

   - Payment Options

3. Managing Bookings

   - Viewing Upcoming Bookings

   - Editing or Canceling Bookings

   - Providing Feedback

4. Account Management

   - Updating Profile Information

   - Managing Payment Methods

   - Changing Notification Preferences

5. FAQs

   - Common Questions and Solutions

6. Contact Support

   - How to Reach Us

   - Support Hours

 1. Getting Started

Creating an Account

- Download the Lunicorns app from the App Store or Google Play Store.

- Open the app and follow the prompts to create your account.

- Fill in your details accurately, including your name, email address, and phone number.

- Verify your email address or phone number if required.

 Logging In

- Open the app and enter your registered email/phone number and password.

- Tap "Log In" to access your account.

 Browsing Services

- Explore the list of services available on our platform.

- Use filters or search options to find specific services in your area.

- View service provider profiles, ratings, and reviews to make informed decisions.

2. Booking a Service

 Finding a Service Provider

- Select the service you need from the list of available options.

- Browse through the list of service providers available in your area.

- Check their profiles, including ratings, reviews, and rates.

Scheduling a Service

- Choose a suitable date and time for the service.

- Provide any additional details or instructions for the service provider.

- Confirm your booking and wait for confirmation from the service provider.

 Payment Options

- Pay securely through the app using various payment methods, including credit/debit cards, mobile wallets, or cash (if applicable).

- Receive an invoice for the service upon completion.

 3. Managing Bookings

 Viewing Upcoming Bookings

- Access your account dashboard to view upcoming bookings.

- Check details such as date, time, and service provider information.

 Editing or Canceling Bookings

- Modify booking details or cancel a booking if necessary.

- Please note any cancellation fees or policies applicable to your booking.

 Providing Feedback

- After the service is completed, leave feedback and ratings for the service provider.

- Your feedback helps us maintain service quality and improve our platform.

 4. Account Management

 Updating Profile Information

- Keep your profile information up to date, including contact details and address.

 Managing Payment Methods

- Add or remove payment methods securely through the app.

- Ensure your payment information is accurate to avoid payment issues.

 Changing Notification Preferences

- Customize your notification settings to receive updates about bookings, promotions, and other relevant information.

 5. FAQs

 Common Questions and Solutions

- Find answers to frequently asked questions about using our app and services.

 6. Contact Support

 How to Reach Us

- If you encounter any issues or have questions, you can contact our support team through the app or via mail-support@lunicorns.com

- Our support team is available between 10am -6pm to assist you.   

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This Help and Support Guide should provide you with all the necessary information to use our Lunicorns application effectively. If you have any further questions or need assistance, feel free to reach out to our support team. Thank you for choosing us for your home service needs!